Questions & Answers
Are you interested in one of our products but still have questions? We've compiled the most frequently asked questions. If your question isn't answered here, please contact us by email at info@belmar-gajardo.com
Order
Sure, just send us a quick email and we'll be happy to send you our pickup address.
We're very sorry if you received a defective item from us. To ensure we can process your claim quickly, please do not return the item yet. First, send us a photo and a brief description of the defect to info@belmar-gajardo.com. Please also include your order number, which you can find on the delivery note or order confirmation, so we can identify your claim. Our customer service team will assist you with the next steps.
If your item is not the size or color you wanted or is different from what you expected, you can exercise your 14-day cancellation period and return your order to us.
Unfortunately, an exchange for another product is not possible. In this case, we ask you to place a new order.
payment
The following payment methods are available in our online shop:
- Credit card
- PayPal
- Invoice with Klarna
- Sofortüberweisung by Klarna
- eps transfer
- Google Pay
- Apple Pay
Further information on the respective payment options can be found under Delivery & Payment.
Returns & Refunds
You can return your order to us within 30 days. For orders from Germany with an order value of €39 or more, we will provide you with a free return label.
If your order is less than €39 or is being returned from abroad, we ask you to return it at your own expense.
As soon as the return itself has arrived safely with us, we will refund your money within 14 days.
Product Information
With us you have a warranty of the statutory 24 months.
Please contact us via email at info@belmar-gajardo.com. Our customer service will assist you with the next steps.
Our products can be easily cleaned with a sponge and dish soap.
If that's not enough, our products can also be machine washed inside out on a gentle cycle. However, we cannot guarantee this, as upholstery, colors, waterproofing, etc., could suffer.
If your beloved product has a defect after a period of 6 months, please contact us via email at info@belmar-gajardo.com
We will be happy to check the possibility of a repair for you and will inform you of the next steps by email.